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This policy covers ROS SaaS subscription charges. Restaurant food-order cancellations and refunds are handled by the restaurant that accepted the order.
Version: 25 August 2026A trial can be stopped before it ends without a subscription charge unless a separate order form says otherwise. Trial access ends automatically at expiry unless the restaurant purchases a plan.
ROS subscriptions currently renew only when the restaurant makes the next manual payment. A restaurant can request closure at any time; access normally continues through the paid period unless immediate closure is requested or required for security.
Report an incorrect, duplicate or unauthorised ROS charge to the support contact shown on your invoice or service agreement with the transaction reference. We will investigate provider and ROS records and correct confirmed billing errors.
Refund eligibility depends on the purchase terms, service already supplied, reason for the request and mandatory rights in the buyer’s location. Submit a request promptly with the account email, restaurant name, payment reference and reason. Approved refunds are returned through the original payment method where supported.
ROS supplies software to restaurants and does not decide whether a guest’s food order should be cancelled or refunded. Guests must contact the restaurant shown on the menu or receipt.